Patient Information Sheet

Share Button

PATIENT INFORMATION SHEET

Shop 1025 Ground Floor Westfield Carindale
(opposite Reject Shop, beside the bus interchange)

1151 Creek Road
Carindale, QLD 4152

Phone: (07) 3135 9898
      Fax: (07) 3324 8288
www.healthcareplusmedical.com.au

Welcome to Health Care Plus Medical Centre. Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis & management of illness. We are committed to promoting health, wellbeing and disease prevention to all of our patients. We do not discriminate in the provision of excellent care and strive to treat all patients with dignity and respect.

CONSULTATION HOURS:              

Monday –  Friday
                8:30 am –  5:00 pm

BOOKING APPOINTMENTS
Please call (07) 3135 9898 to make an appointment. If you have two or more things to address, please ask for a longer consultation. If you will require the treatment room or will be seeing our nurses (e.g. all immunisations, wound care, GP management plans, health assessments) please tell us at the time of booking to ensure you receive your needed treatment.
You can also use the Health Engine App to book GP only appointments with some (but not all ) of our GPs. Appointments that require the nurse must still be booked through reception.

URGENT APPOINTMENTS
A limited number of “on the day” appointments are available for urgent medical cases, so please tell us if you feel you or your child have an urgent medical matter. Please advise us if you require an interpreter or other assistance. Urgent appointments will be triaged by the nurse.

OUT OF HOURS CARE
If you wish to see a doctor outside of practice hours we encourage patients to call the National Home Doctors Service on 13 74 25. For urgent medical matters please proceed to your nearest emergency department or  FOR EMERGENCIES ALWAYS CALL 000.

CURRENT FEES (Payment via Eftpos, Mastercard, Visa or Cash)

Consult Type:

Fee:

Rebate:

Standard

$69

$38.20

Long

$110

$73.95

Extended

$150

$108.85

 

Bulk Billing is currently provided for:

  • School Aged Children (Age 18 & under in school) with Medicare Cards (Overseas Students will only be charged the schedule fee and can take the invoice to their insurer)
  • Australian Veterans & Aged Pension Concession Card holders
  • Telehealth currently bulkbilled for medicare card holders.

*Non Medicare Standard Phone Consultations:

Fee:

10 minutes or less

$40

11 to 20 minutes

$60

21 to 30 minutes

$100

*Payment taken prior to appointment.

Other:

Fee:

Prescription

  • If separate to consult & only if your usual GP deems it appropriate.
  • Available within 48 business hours

 

$20

Lost Referral

 

$10

AVIATION MEDICALS
Dr Stephen Windley only 

Type:

Fee:

Class 1 Aviation Medical

$242.00 (incl. GST)

Class 2 Aviation Medical

$181.50 (incl. GST)

Class 3 Aviation Medical

$242.00 (incl. GST)

ECG *if required

$44.00   (incl. GST)

*Aviation medicals include hearing tests

COAL BOARD MEDICALS
Dr Stephen Windley only

Type:

Fee:

*Coal Board Medical Standard

$365.20 (incl. GST)

Coal Board Medical Rescue Fitness Test

$66.00   (incl. GST)

Drug & Alcohol Test (on site)

$99.00   (incl. GST)

*Coal board medicals include lung function tests/spirometry, standard medical assessment & all required paperwork. For further information on Chest Xray costing please speak to our Medicals Team.

 

Other/Extras:

Fee:

Standard Pre-Employment Medical

$187 (incl. GST)

ECG

$44.00 (incl. GST)

Audio/Hearing Test

$44.00 (incl. GST)

Spirometry

$44.00 (incl. GST)

WORK  PLACE MEDICALS

We have a dedicated work place medicals team that book and conduct work place medicals. All work place medical enquiries will be taken by a member of our medicals team.

OUR DOCTORS

Our dedicated GP’s have many years of experience between them:

  • Dr Stephen Windley – Monday, Tuesday, Wednesday, Thursday, Friday      
  • Dr Megan Gibbon – Monday, Tuesday, Thursday, Friday
  • Dr Rebecca Peng –  Monday, Tuesday, Wednesday, Thursday
  • Dr Frank Van Eps – Wednesday, Friday
  • Dr Charlotte Quain-Tuesday, Wednesday
  • Dr Nastaran Rafieian – Tuesday, Wednesday, Thursday
  • Dr Lauren Melville – Monday & Friday
  • Dr Maricar Jones – Wednesday & Friday

Some of our Services:

 

  • Skin Checks
  • Women’s health
  • Minor surgical procedures
  • IV Iron & vitamin infusions
  • GP Mental Health Care Plans
  • Spirometry
  • Injuries including WorkCover / InjuryNET                                  
  • ECG
  • GP Management Plans
  • Team Care Arrangements + Referrals
  • Mirena removal
  • Medicals (Coal Board, Aviation, Work Place, Driver’s Licence)
  • Antenatal Care
  • Pathology within Westfield
  • Health Assessments
  • Family Planning
  • Wound Care
  • Immunisations-government funded
  • Immunisations-Travel
  • Implanon insertion and removal

ALLIED HEALTH SERVICES

  • Pathology & Radiology is a short walk away, within Westfield Carindale
  • We have a close relationship with many local allied health, such as; physiotherapists, osteopaths, exercise physiologists, occupational therapists & psychologists.

REMINDERS
It is your responsibility to have something in place that reminds you of tests and treatments that are due or recommended and we ask that you do not rely on us for this. However we also endeavor to send you reminders for these due tests (e.g. cervical screening tests, health assessments, vaccinations). Our practice uses SMS to do this is most circumstances, however we may also use phonecall, emails or letters to communicate these to you. If you have concerns regarding this, please discuss this with your doctor.

RESULTS AND RECALL APPOINTMENTS

Patients are responsible for booking follow up appointments with their treating doctor after having any requested test (blood, scans, X-ray). If the doctor requires to see you following a test, one of our receptionists/nurses will send you a recall SMS or call you to advise you to make a follow up appointment in a time frame specified by the doctor. A recall is when your GP is asking you make an appointment with them to discuss your results.

If your doctor has not requested a follow up appointment, you are still welcome to make an appointment to discuss your results. In most circumstances results are not given over the phone, however we can advise you if you’re GP has marked your reports with ‘no action’ or ‘recall.’

*If you have been recalled to see the doctor to review your results, please let reception know when you book your appointment.

  • Non-urgent recalls can be booked up to 2 weeks following notification
  • Urgent recalls will be accommodated by reception and nursing as soon as possible
  • Patients must attend their recall appointment before they can obtain a copy of their results
  • You may request a copy of your tests results when you are with your GP, or by completing our ‘Request For Personal Health Information Form.’ Your GP, Principal GP or Clinical Manager will advise of the outcome of this request and we will provide you with your personal health information if cleared to do so.
  • If you would like a copy of your results mailed to you, this will incur a fee of $5.00 minimum payable by phone.

 

 

REQUESTING RESULT COPIES (EXTERNAL)

Sullivan Nicolaides Pathology operates a Patient Results enquiry line between 9am & 5pm, Monday to Friday. They can be reached on 07 3377 8756 or 1300 732 030 if calling outside of Brisbane.

If another Doctor or Health Professional requires your results, they may request this in writing via fax or email.

TELEPHONE CALLS/COMMUNICATION WITH GP’S

In most circumstances our GPs are not able to ring or take phonecalls from patients. In some circumstances, our GPs may allow a prepaid phone consultation to be booked, however these are not usually covered by medicare. Our reception and nursing staff will be happy to help with your inquiries and pass on messages. Emergency calls are triaged by the practice nurses.

FEEDBACK/COMPLAINTS
If you would like to provide us with feedback or are unhappy with the service we provide, please feel free to speak with us,  write to us or ask for a feedback form.

We treat all complaints with strict confidentiality and will attend to them as soon as possible. Please allow up to a week for formal complaints to be addressed. Your complaint will be investigated and you will receive a response from senior staff or management. If you wish to take the matter outside the practice, please contact: The Medical Complaints Commission – Toll Free in QLD 1800 077 308.

MISSED APPOINTMENTS
If you fail to cancel or reschedule 3 appointments within 4 business hours of your appointment, you may be sent an account of $69.00 for your missed appointments. This account is not Medicare claimable and must be paid prior to booking any future appointments or receiving any other services from us. It is your responsibility to attend your booked appointments on time. We ask that you do not rely on the Health Engine booking system to receive reminders for you appointment. Missed appointments because you did not receive a reminder will be considerd as  missed appointment. Reception staff are always happy to provide you with an appointment card to help you remember your booked time.

TRANSFER OF RECORDS
If you wish to transfer your records to a different medical centre, we require a transfer request form from your chosen Doctor at their new medical centre. A patient health summary will be provided when we receive a written request with your signed consent. If further detailed records are requested, we will endeavor to provide these as soon as possible. A reasonable administration fee may be charged for use of our time and resources. We ask that all outstanding accounts are paid before we transfer your records.          

Your Privacy, Our Concern

In accordance with the Privacy Act (1988), all information collected in this practice is treated as “sensitive information”.   To protect your privacy, this practice operates strictly in accordance with the Act. We use information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management (e.g.Pathology) with your knowledge. If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask reception or your doctor, as appropriate. We will always use your personal health information to identify you when you call us.

Please feel free to browse our website or ring our friendly reception team with any further inquiries regarding our services. We look forward to looking after your health care needs.